I read everything. I cannot answer everything.

I read every message that arrives here. Every single one, usually the same evening.

I cannot reply to every one, and I would rather say that now than leave you refreshing your inbox. This site is written after work by one person with a day job. What follows is exactly what gets an answer and what probably will not, so you can decide whether it is worth your time to write.

Send me something

What happens after you press send

I read messages in batches a few evenings a week. The steps below explain what to expect after getting in touch.

The messages I would genuinely like to get

• Corrections. A bonus that changed, a limit that moved, a broken link, a number I got wrong. This is the single most useful thing you can send me, and it always gets a reply.
• Something you did not understand. If an explanation here did not land, that is my fault and worth fixing for the next person.
• Where I sound biased. This site earns commission. An outside eye catches drift faster than mine does, and I would rather hear it from you than not hear it.
• A casino worth testing, with a sentence on why.

What I cannot help with

I also cannot tell you whether gambling is legal for you personally, recommend a strategy for winning, or predict what a slot is about to do. On the first, talk to a lawyer in your province. On the other two, nobody can, and anyone who says otherwise wants something from you.

If you are struggling, do not wait for me

If your message is about gambling that has stopped feeling like a choice, please do not sit waiting on a reply from a stranger with a day job. Free confidential lines are answered around the clock by people trained for exactly this, and you do not have to be in crisis to call.

In Québec: 1-800-461-0140, or 514-527-0140 in Montréal. Every other province is listed on the responsible gambling page.

Prefer email?

To reach me by email instead, write to [email protected]. There is no phone line, because promising one and then not answering it would be worse than not having one.

I answer in English or French, whichever you write in.

For operators

You are welcome to write and I will read it. To save us both time: I do not accept payment for positive coverage, I do not send pages for approval before publication, and I do not remove criticism. If something I published is factually wrong, send evidence and I will correct it publicly and quickly, which is a better outcome for you than the alternative.